AtLAST represents a transformative leap in submillimeter astronomy, not only in terms of the science that will be produced but also in the ways this future facility will be operated. As we plan for operations, key questions arise regarding the balance between remote, distributed control and the need for on-site presence during the phases of construction, commissioning (also of instruments) and early science.
In this session we will explore ideas for operational models that enable global participation while ensuring reliability, safety, and rapid response at the high-altitude site. We will also outline a flexible, multi-track proposal submission framework, accommodating regular proposals, long-term monitoring campaigns, community-driven legacy programs, and observatory-led strategic initiatives. This system aims to optimise scientific return while supporting diverse user goals.
Finally, we will discuss approaches to customised user support, from proposal preparation through data analysis, ensuring inclusivity and scientific success for both novice and expert users. The session will conclude with an open discussion on how the astronomical community can help shape these strategies for the benefit of all stakeholders.
